Grazy Arvo with Koalas

Terms & Conditions

EXPERIENCE COMPONENT
Children under the age of 3 may participate in the Experience free of charge however no food or photo component will be provided. The child must sit on a parent’s lap if seating is unavailable
Children’s price is applicable for guests aged 3-13 years of age and must be accompanied by a paying adult
Children must be supervised at all times during the Experience
Each guest must be pre-booked for the Experience including infants under 3
In the event of inclement weather, suitable attire should be worn or purchased from the retail outlets
Guests are asked to refrain from touching the Koalas unless invited and supervised by a qualified Currumbin Wildlife Sanctuary staff member
The Experience may be cancelled at any time due to reasons beyond the control of Currumbin Wildlife Sanctuary. This is to ensure the safety of guests and animals
In the event of the Experience being cancelled, rescheduling may occur where possible. If rescheduling is not possible, full or partial refund may be applicable and at the discretion of Currumbin Wildlife Sanctuary
Please ensure you follow all instructions given by the Koala keeper
For the safety of all guests and animals, the Experience may be stopped, and guests may be asked to leave if participants are not following all instructions given
Guests will need to check in at Visitor Services by 1:45pm before heading to our Koala habitat area for a 2pm start.
Grazy Arvo with Koala's starts strictly at 2pm. Any guests that arrive late to the Experience will be accommodated to the best of our ability, however no extra time can be given at the end of the Experience
If guests are late to the Experience or miss the Experience altogether, rescheduling may be possible, however no refunds given

As part of our Biosecurity Management Plan all participating guests will be issued with an Animal Encounters Authorisation lanyard for the duration of any encounter by the hosting keeper. This is to be worn and displayed for the duration of the encounter.
• To be eligible to participate you must fulfil all criteria set out in our animal encounter guidelines
• Notify us of any health issues you may have that could affect the health of our animals and keepers
• Your behaviour affects the behaviour of our animals - please be respectful and follow all directions from the keeper hosting your encounter at all times
• Please wash your hands upon entering and exiting your animal encounter

MEAL COMPONENT
It is important that all guests, including children remain seated during the meal component of the Experience. This is due to the safety and welfare of both animals and guests
No meal or drinks will be provided for guests under the age of 3.
Add your dietary requirements at time of booking as the kitchen is unable to make any adjustments to orders placed

KOALA HOLD COMPONENT
Children will be given alternative options for photos with the koalas. Children will not be able to hold the koala.

Any additional prints or digital copies can be purchases when collecting the prepaid photo

These terms and conditions are true and correct at time of writing. These terms and conditions may change at any time, please refer to website prior to arrival to ensure currency of term and conditions.