PARK VOLUNTEER PROFILE
A people person, who will commit to a long term role at the sanctuary, has the ability to recall information and interact comfortably with visitors of all nationalities.
LEVEL OF FITNESS: Good
WHAT TO EXPECT
National Trust Currumbin Wildlife Sanctuary’s Park Volunteers play a key part of daily Sanctuary operations and in making our guests feel welcome. Park volunteers are stationed throughout the Sanctuary and are involved with greeting our guests of all nationalities, answering questions about our animals and attractions, helping guests to locate shows and facilities, and helping our guests to get the maximum enjoyment out of their day.
We are looking for individuals with a happy disposition who are passionate about customer care, who love talking about animals, and who are committed to providing an unforgettable customer experience. The person who undertakes this role must work well independently and in a team environment, and have exceptional interpersonal skills.
To be eligible you must be able to meet the following criteria:
You must be aged over 18 years
- Offer a minimum 6 month commitment to the program
- Be able to stand for a five hour weekly shift with extensive walking
- Be able to work outdoors in all weather
- Volunteers should understand that they will be exposed to many animals, dust and vegetation. These may cause health concerns for those who suffer allergies
Able to perform moderate physical activities
- Be comfortable working with mammals, reptiles and birds
- Be willing to wear the volunteer uniform and comply with program standards
- Be available to attend the entire training course
- Availability during public holidays
- Access to email communications
WHAT ARE THE TASKS?
- Liaising and talking to members of the public – answering general enquiries regarding the animals and attractions
- Direct and/or escort guests to shows
- Support Train Driver with guests transitioning to/from the trains
- Assisting guests in their interaction with the Kangaroos and the proper protocol for feeding and interacting with the animals
- Assisting guests with the Lorikeet feeding protocol
- Liaising and assisting guests visiting Lost Valley
- Assisting and instructing seating at various shows (Australiana Sheep Shearing Show, Free Flight Bird Show, Reptile Show)
- Work as part of a team of 8-to-20 Park Volunteers under the direction of a Duty Volunteer who will roster you across various areas of the park for your shift
WHAT ARE THE BENEFITS?
- Become part of a friendly new community (with over 200 Park Volunteers!), and enjoy new social and cultural experiences
- Great opportunity to learn about a variety of animals large and small
- Opportunity to gain new skills and knowledge, and challenge yourself in a supportive environment
- Act on your values, passions and interests
The National Trust Currumbin Wildlife Sanctuary Park Volunteer Program has a volunteer registration fee of $80 which provides the following benefits:
- Volunteer uniform shirt, a broad brim hat, name badge, and printed training and reference materials.
- A full National Trust Membership valued at $65.
- Free admission to over 800 National Trust properties worldwide
- Free or discounted admission to hundreds of properties in Australia and overseas through our network of affiliated trusts.
- Free subscription to the NTAQ Magazine and Newsletter
- Extra privileges apply when you join National Trust Currumbin Wildlife Sanctuary team, upon successful completion of your training
WHAT SKILLS AND CHARACTERISTICS DO I NEED?
- Excellent interpersonal communication skills including problem solving and conflict resolution.
- Commitment to your shift
- Physically capable and comfortable in a wide variety of outdoor situations with the ability to be on your feet for up to 5 hours a day with extensive walking
- Capability to adapt to change and willingness to keep up to date with training
- Ability to accurately follow instructions
- Ability to work independently and harmoniously as part of a friendly team
- Hard working and committed to Currumbin Wildlife Sanctuary
WHEN CAN I VOLUNTEER?
7 days a week
(Monday to Sunday)
1 x 5 hour shift per week (same day)
(Minimum 6 month commitment)
7.30am to 12.30pm
12.00pm to 5:00pm
Please familiarise yourself with the requirements we expect of our volunteers and then follow the process to complete your online application for a Volunteer position with National Trust of Australia (Qld) Currumbin Wildlife Sanctuary. There is a 3-part application process.
1. ONLINE APPLICATION AND INTERVIEW at VOLUNTEERING SERVICES AUSTRALIA
Once you have completed your online application, it will be forwarded to our recruitment partners at Volunteering Services Australia. Once received, they will phone you to come in to their office to learn more about our program.
2. MEET EXISTING VOLUNTEER AT NATIONAL TRUST CURRUMBIN WILDLIFE SANCTUARY
After you have met with Volunteering Services Australia and they feel the position is suitable for you, you will then be invited to visit National Trust Currumbin Wildlife Sanctuary to meet with one of our current volunteers, who will give you detailed information about the program and discuss your ability to fulfil the requirements of the role.
We want to do our best to ensure you are happy in your role and enjoy your time volunteering with us. If you are successful, arrangements will be made for you to participate in a trial shift, so you can try out the role first hand before committing to the training program.
3. TRIAL SHIFT
After successfully completing an interview and walk around, you will be invited to attend a trial shift. You will be buddied up with one of our long term volunteers who will take you on their shift for the afternoon. Having this experience is a wonderful opportunity to establish whether this volunteering position is suitable for you.
4. COMPLETE 3 DAY VOLUNTEER TRAINING COURSE
Once you have done a trial shift and both parties are happy, the next step is to complete a 3 day volunteer training course. (This training course covers 3 days of job relevant practical training and sessions).
We require that Park Volunteers complete the full training course. The training course is designed to provide you with extensive information about our animals and facilities at the Sanctuary, allowing new Volunteers to confidently assist our visitors. The course is conducted from 8.00 am to 3.00 pm for 3 days.
It will be necessary to have 6 weeks availability following the training course to complete your “on the job” training and assessment.
5. 6 WEEKS ON THE JOB TRAINING
After successful completion of the Park Volunteer Training Course, you will be taken under the wing of a long-term volunteer to complete your 6 weeks “on the job” training. Once you have completed this training, you will graduate as a fully fledged Park Volunteer!
TRAINING COURSES FOR PARK VOLUNTEER 2019:
Intake Course 1: Weekend training course: 2 - 3 February 2019
Intake Course 2: 19 - 21 March 2019
Intake Course 3: 7 - 9 May 2019
Intake Course 4: Weekend training course: 1 - 2 June 2019
Intake Course 5: 23 - 25 July 2019
Intake Course 6: Weekend training course: 5 - 6 October 2019
Please note: Our volunteer programs are currently not open to international visitors.
Places within the Park Volunteer program are limited and no guarantee of acceptance will be given. Thank you for understanding that in order to protect both our animals and Sanctuary operations, only people who complete the selection and training program requirements can be accepted into the Currumbin Wildlife Sanctuary Volunteer programs. This suitability will be assessed over the training and probation period. If the decision is made by Currumbin Wildlife Sanctuary that a trainee volunteer is not a good match for the requirements of the program within the first eight weeks, the course fee will be refunded in full upon return of hat, shirt, badge and other materials issued.