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COVID-19 STATEMENT AND FAQ'S

Following recent government announcements, and the increase of confirmed COVID-19 cases both nationally and on the Gold Coast, the decision has been made to temporarily close Currumbin Wildlife Sanctuary effective from Monday, 23rd of March 2020. Currumbin Wildlife Sanctuary will continue to be guided by advice of Queensland Health and Australian Government

As a result of this closure, unfortunately many team members have been temporarily stood-down. A skeleton team will be kept on to ensure the care of all animals and the maintenance of the site. The Currumbin Wildlife Hospital will remain open to treat wildlife patients. 

The decision has been made to ensure the long-term viability and sustainability of the business, and most importantly to secure future jobs for our team members.

We are engaging with our team members to support them during this difficult period, including providing access to their accrued leave entitlements.

We are also working actively with all levels of Government during this difficult time.
 

FREQUENTLY ASKED QUESTIONS:

When will Currumbin Wildlife Sanctuary reopen?

As this stage Currumbin Wildlife Sanctuary will remain closed until further notice. The management team will continually reassess and liaise with government authorities. Once the threat of COVID-19 passes, Currumbin Wildlife Sanctuary will resume operations as one of the countries leading wildlife attractions. 

Has there been any reported cases of COVID-19 at Currumbin Wildlife Sanctuary? 

Currumbin Wildlife Sanctuary has adopted the highest level of health & safety practices and there have been no reported cases of COVID-19 at the sanctuary.

What will happen to the animals? 

Our dedicated teams will continue to care for the animals at Currumbin Wildlife Sanctuary throughout the closure. 

What does this mean for National Trust of Australia (Queensland) Members? 

All National Trust of Australia (Queensland) memberships will be will be extended for the same period as the temporary closure. For example, if the sanctuary is closed for one-month, your pass will also be extended for one-month.

I have purchased but not yet used my ticket or pass, what does this mean for me?

All tickets and passes are able to be activated (used for the first time) within 12-months from date of purchase. We will extend this activation validity for the same period as the temporary closure. For example, if the sanctuary is closed for one-month, the activation period will be extended for one-month.

I had a tour or experience booked during this time?

Please contact our team at visitorservices@cws.org.au so we can assist you with rebooking your experience.

I purchased through a third-party seller (e.g Tour Desk or Flight Centre) what do I do?

Please contact the company the tickets were purchased from directly.

Are you offering extensions or credits on tickets?
We encourage guests with any questions regarding extensions or credits contact our team via email visitorservices@cws.org.au. Please note: We are currently experiencing a heavy enquiry volume and appreciate your patience as we work hard to respond to all enquiries.

 

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