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Accessibility Statement – as at March 2018


At Currumbin Wildlife Sanctuary, we aim to ensure that every guest has a memorable experience and has the ability to see our wonderful flora and fauna and wildlife shows. We are committed to providing suitable access for our guests, whatever their individual needs may be. In this guide, we have outlined our facilities and services to give our guests information to enjoy the best possible experience whilst meeting their specific requirements. As facilities are update to increase accessibility this document will be revised.

Parking:

  • 5 clearly marked accessible parking bays are available within the Currumbin Wildlife Sanctuary Car Park close to the entrance.
  • Parking bays are oversize to allow ease of parking, loading and unloading.
  • Parking bays are located outdoors with a bitumen surface and have no height limits.
  • The car park is well lit and has security camera monitoring.
  • A car park attendant is on duty for peak periods until 2.30 pm each day.
  • There is clear and level access from the car park to the Sanctuary entrance.
  • Access to the Sanctuary entrance is via designated pathways and a clearly marked and signed pedestrian crossing.
  • Taxi / Uber set down area is located directly in front of Sanctuary entrance.
  • 2 further Council accessible car spaces are located on Tomewin Street, but do not have level access or wide berth areas adjacent.

Main Entrance:

  • There are two entrances to the Sanctuary, located next to each other. The main entrance ramp has moderate grading and not suitable for unaided access for persons using wheelchairs or non-motorised mobility aids.
  • The second access option is via Nature Gift retail store which has tiled ground level access and is open during all trading hours.
  • Both entrances have clearly defined even pathways with adequate width openings for persons using wheelchairs, strollers and accessibility aids.

Sanctuary Grounds & Amenities Information:

  • Currumbin Wildlife Sanctuary covers 27 Hectares of natural settings, with pathways and walking tracks of various surfaces, varying from concrete, pavers, stone, timber walkways and sand substrate.
  • The majority of the Sanctuary grounds and walkways are uncovered as we are an outdoor natural environment."
  • Sanctuary walkways have varying gradients and widths, as per the natural contours of the land. There is a main paved pathway around the Sanctuary that is accessible to all users. Steep paths are clearly marked via signage and on the park map.
  • Signage and wayfinding markers are in place to assist in navigating the Sanctuary.
  • The park map is available to several different languages and can be viewed via the website.
  • Website is enabled to be viewed via mobile phone and notepad devices.
  • Translators in Chinese and Japanese are readily available on site.
  • Bathroom amenities are provided throughout the Sanctuary with designated wide access in selected areas. Locations of accessible bathrooms are identified on the park map at Sanctuary Café and outside Blinky Bill Treehouse on the East side, and at Wild Burgers and on the path to the Wildlife Hospital on the West side.
  • Baby change rooms are available in key area and are identified on the park.
  • Aside from seating at cafes and shows, varied seating is located throughout the Sanctuary grounds such as picnic and park benches and open grassed areas.

Dining & Retail facilities

  • Three Food and Beverage outlets operate across the Sanctuary offering breakfast, lunch and snacks: Sanctuary Cafe, Wild Burgers and Kangaroo Outpost. Retail outlets also offer snacks and drinks.
  • Sanctuary Cafe is accessible via the main entrance ramp or via the Lorikeet Arena. Both access points are via ramps that may require assistance for guests with mobility aids.
  • Menus at all outlets offer vegetarian and gluten free options. Vegan options are available at Sanctuary Cafe only.
  • Large type menus are available.
  • Tables can accommodate persons using wheelchairs.
  • Access is wide enough for people with wheelchairs, walkers and prams.
  • Portable EFTPOS machines allow payment accessibility at all dining outlets.
  • Vending machines are located in several locations across the Sanctuary and are accessible to all guests.
  • Staff are readily available to assist guests with table service ordering and meal delivery if requested.
  • Accessible bathroom and baby change facilities are located near each outlet.
  • There are four retail outlets, all accessible via level entry or accessible ramps that can be used without assistance. Doorways and access points to retail outlets are minimum 1400mm wide.
  • Retail items are located at mid-level height, suitable for access by persons using wheelchairs. Staff are happy to provide assistance as required.

Visitor & Member Services:

  • Designated First Aiders are on duty at all times when the Sanctuary is open. First Aid kits are located throughout the Sanctuary. The Sanctuary has a defibrillator available on site.
  • Visitor and Member Services staff are the first point of call for any questions or queries in regards to accessibility and/or special requirements that guests may have.
  • Visitor and Member Services staff have communication channels across the 27 hectares of the Sanctuary and can liaise with other departments to ensure all guests’ needs are met.
  • Hire equipment is available with Strollers at $8.00 per day. There is no charge for wheelchair hire. Pre booking is recommended and subject to availability.

Shows:

  • Designated seating for persons using wheelchairs is available at each show.
  • Park Volunteers attend each show and assist with seating arrangements.
  • All Sanctuary shows are held in open spaces in a natural environment, with selected shows held under shade cloth covers.

Heritage Trains:

  • All train passengers must travel on train seating and are not able to travel within wheelchairs or strollers. However, strollers and non-motorised aids can be transported on the train.
  • Note that the Heritage Train operates on a narrow gauge track and seat width and depth may not accommodate all passengers.

Conference Facilities:

  • Various conference locations are available throughout the Sanctuary. Access is either via level entry or ramp. Persons using wheelchairs may require assistance.
  • A hearing loop with 8 receivers is available in the Sir Walter Campbell Centre. Pre booking is required.
  • The Events staff are available as required to ensure easy egress into and out of all conference facilities and per guest needs and per event package.

Assistance Animals:

  • Due to Queensland Biosecurity restrictions and the safety of our wildlife, only approved service animals will be allowed on premises.
  • Owners must provide proof of current vaccination for their animal. It is strongly recommended that contact be made to Visitor and Member Services prior to arriving on site to ensure all requirements are met to enable access.
  • Assistance animals are not permitted into areas where one on one interaction with animals can occur. We are happy to provide more details when contact is made.

Team Members:

  • Sanctuary staff and volunteers are focussed on ensuring all guests receive the most memorable experience possible.
  • Friendly Park Volunteers are easily recognisable in yellow polo shirts and are located throughout the Sanctuary. The volunteers are a source of information in regards to the wildlife, shows, exhibits and the park in general.
  • The majority of team members carry two way radios as way of communication. If they are unsure of an answer to a question, a quick call can gather the appropriate and accurate response.

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