Accessibility Statement – as at AUGUST 2019
At Currumbin Wildlife Sanctuary, we aim to ensure that every guest has a memorable experience and has the ability to see our wonderful flora and fauna as well as our wildlife shows. We are committed to providing suitable access for our guests, whatever their individual needs may be. In this guide, we have outlined our facilities and services to give our guests information to enjoy the best possible experience whilst meeting their specific requirements. As facilities are updated to increase accessibility this document will be revised.
- Five (5) reserved accessible parking spaces with shared areas are available within the Currumbin Wildlife Sanctuary Car Park close to the entrance.
- Parking bays are located outdoors with a bitumen surface and have no height limits.
- The car park is well lit and has security camera monitoring.
- A car park attendant is on duty for peak periods until 2.30 pm most days
- There is clear and level access from the car park to the Sanctuary entrance.
- Access to the Sanctuary entrance is via designated pathways and a clearly marked and signed pedestrian crossing.
- A Taxi rank is located directly in front of Sanctuary entrance. Ride share pick up and set down can be accommodated along Tomewin St. and Teemangum St.
- Two (2) further Council accessible car spaces are located on Tomewin Street, but do not have level access or wide berth areas adjacent.
- There are two (2) entrances to the Sanctuary, located next to each other. The main entrance ramp has moderate grading and not suitable for unaided access for persons using wheelchairs or non-motorised mobility aids.
- The second access option is via Nature Gift retail store which has tiled ground level access and is open during all trading hours.
- Both entrances have clearly defined even pathways with adequate width openings for persons using wheelchairs, strollers and accessibility aids.
Admission for Carers and Companions:
- Discounted admission rates are available for purchase at the ticket booths on the day of visit upon the presentation of a State or Commonwealth issued Disability Pension Card. Please advise the Ticketing or Visitor & Member Services team when purchasing admissions tickets to receive the discounted rates.
- Guests who are accompanying Disability Pension Card holders in the capacity of a Companion or Carer receive free entry to the Sanctuary.
Sanctuary Grounds & Amenities Information:
- Currumbin Wildlife Sanctuary covers 27 Hectares of natural settings, with pathways and walking tracks of various surfaces, varying from concrete, pavers, stone, timber walkways and sand substrate.
- The majority of the Sanctuary grounds and walkways are uncovered as we are an outdoor natural environment.
- Sanctuary walkways have varying gradients and widths, as per the natural contours of the land. There is a main paved pathway around the Sanctuary that is accessible to all users. Steep paths are clearly marked via signage and on the park map.
- Signage and wayfinding markers are in place to assist in navigating the Sanctuary.
- The park map is available in several different languages and can be viewed via the website.
- Website is enabled to be viewed via mobile phone and tablet devices.
- Translators in Chinese and Japanese are readily available on site.
- Bathroom amenities are provided throughout the Sanctuary with designated wide access in selected areas. Locations of accessible bathrooms are identified on the park map at Sanctuary Café and outside Blinky Bill Treehouse on the East side, and at Wild Burgers and on the path to the Wildlife Hospital on the West side.
- Baby care rooms are available in key areas and are identified on the park map.
- Aside from seating at cafes and shows, varied seating is located throughout the Sanctuary grounds such as picnic and park benches and open grassed areas.
Dining & Retail Facilities:
- Three (3) Food and Beverage outlets operate across the Sanctuary offering breakfast, lunch and snacks: Sanctuary Cafe, Wild Burgers and Kangaroo Outpost. Retail outlets also offer snacks and drinks.
- Sanctuary Cafe is accessible via the main entrance ramp or via the Lorikeet Arena. Both access points are via ramps that may require assistance for guests with mobility aids.
- Menus at all outlets offer vegetarian and gluten-free options. Vegan options are available at Sanctuary Cafe only.
- All food items may contain traces or have been in contact with ingredients that are known allergens that may cause allergic reactions including anaphylaxis. Please speak with Staff members for more information when ordering.
- Large type menus are available.
- Tables can accommodate persons using wheelchairs.
- Access is wide enough for people using wheelchairs, walkers and strollers.
- Portable EFTPOS machines allow payment accessibility at all dining outlets.
- Vending machines are located in several locations across the Sanctuary and are accessible to all guests.
- Staff are readily available to assist guests with table service ordering and meal delivery if requested.
- Accessible bathroom and baby change facilities are located near each outlet.
- There are four (4) retail outlets, all accessible via level entry or accessible ramps that can be used without assistance. Doorways and access points to retail outlets are minimum 1400mm wide.
- Retail items are located at mid-level height, suitable for access by persons using wheelchairs. Staff are happy to provide assistance as required.
Visitor & Member Services:
- Designated First Aiders are on duty at all times when the Sanctuary is open. First Aid kits are located throughout the Sanctuary. An Automated External Defibrillator (AED) is available on the premises and is located at Visitor & Member Services (Map ref. E16).
- Visitor and Member Services staff are the first point of call for any questions or queries in regards to accessibility and/or special requirements that guests may have.
- Visitor and Member Services staff have communication channels across the 27 hectares of the Sanctuary and can liaise with other departments to ensure all guests’ needs are met.
- Stroller hire is currently unavailable due to COVID-19.
- Accessible seating available at all shows.
- An assisted listening service which amplifies sound through headphones or induction loop is provided for guests with hearing difficulties at the following shows:
- Blinky Bill’s Studio Adventure
- Wild Skies Free Flight Bird Show
- Park Volunteers attend each show and assist with seating arrangements.
- All Sanctuary shows are held in open spaces in a natural environment, with selected shows held under shade cloth covers.
Animal Encounters and Experiences:
- Many of the animal encounters and experiences take place in easily accessible areas or can be arranged to be held in such a location, however, due to the limited access or natural contours of the terrain in certain animal enclosures, some guests with mobility issues without the assistance of a carer or mobility device may not be able to participate in some activities. Due to the safety and welfare of our animals, there may be some cases where mobility devices may not be permitted in certain areas.
- It is recommended that contact be made with Visitor & Member Services for more information prior to any bookings being made.
- All train passengers must travel on train seating and are not able to travel within wheelchairs or strollers. However, strollers and non-motorised aids can be transported on the train.
- Note that the Heritage Train operates on a narrow gauge track and seat width and depth may not accommodate all passengers.
- Various conference locations are available throughout the Sanctuary. Access is either via level entry or ramp. Persons using wheelchairs may require assistance.
- A hearing loop with 8 receivers is available in the Sir Walter Campbell Centre. Pre booking is required.
- The Events staff are available as required to ensure easy egress into and out of all conference facilities and per guest needs and per event package.
Guide, Hearing and Assistance Dogs:
- Guide, Hearing and Assistance Dogs are welcome within the Sanctuary, however, due to Queensland Biosecurity restrictions and the safety of our wildlife, only certified service animals through approved trainers and training institutions (https://www.qld.gov.au/disability/out-and-about/ghad/choosing-ghad#trainers/) will be allowed on the premises.
- Accompanied handlers or trainers must provide proof of certification and current vaccination for their animal. We ask that dogs wear their working vest or cloth identifying their role at all times.
- Visitor and Member Services must be contacted on email@example.com no later than 48 hours prior to arriving on-site to ensure all requirements are met to enable access
- Assistance animals are not permitted into areas where one on one interaction with animals can occur. We are happy to provide more details when contact is made.
- Assistance dogs that are trained with a bark response can cause a fright/flight reaction amongst collection animals and accordingly cannot be granted access to the paid collection area of the Sanctuary.
- Sanctuary staff and volunteers are focussed on ensuring all guests receive the most memorable experience possible.
- Our friendly Park Volunteers are easily recognisable in yellow polo shirts and are located throughout the Sanctuary. The volunteers are a source of information in regards to the wildlife, shows, exhibits and the park in general.
- The majority of team members carry two-way radios as means of communication. If they are unsure of an answer to a question, a quick call can gather the appropriate and accurate response.